Our Approach
At Severn Sound & Balance, hearing technology isn't selected from a price list — it's determined through a thorough, personalized evaluation process. Here's how we find the right fit for you.
How We Determine Your Right Fit
Patient Interview
We start with a conversation — your lifestyle, the environments you spend time in, your communication goals, and what's frustrating you most about your hearing today. Technology recommendations start here, not with a spec sheet.
Validated Hearing Handicap Surveys (HHIA/HHIE)
The Hearing Handicap Inventory for Adults or the Elderly is a validated questionnaire that measures the real-world emotional and social impact of your hearing loss — not just what the audiogram shows, but how hearing loss actually affects your daily life.
Cognitive Screening, When Appropriate
Given the well-documented connection between hearing and cognitive health, we incorporate cognitive screening into the evaluation when it's clinically appropriate — another data point in building your complete picture.
Hearing-in-Noise Testing (QuickSIN & ACT)
A standard hearing test doesn't tell the whole story of how you hear in noisy, real-world environments. QuickSIN and the Audible Contrast Threshold (ACT) test measure your ability to understand speech in background noise — directly informing which technology tier and features will actually help you in the situations you care about most.
The Listening Ladder
Every result from your evaluation points toward the technology level built for how you actually live — from quiet, familiar spaces to the most demanding listening environments.
Every fitting includes repair and loss & damage coverage, a loaner during repairs, and a 45-day trial period · financing available · ask about your Maryland hearing-aid benefit.
The Severn Sound Clarity Care Model
Whichever level you choose, the device is only part of the outcome. What you actually hear is created by the expertise around it — measured to your ears, tuned to your brain, and cared for as you adapt. Your care package is matched to your technology level.
Real-Ear Verification
The gold standard for verifying performance — sound measured right at the eardrum, not set to a factory average.
Whole-Person Evaluation
Hearing, cognition, and your communication goals assessed together — not ears in isolation.
Auditory Training
Better hearing starts in the brain, and we're here to help you sharpen the skills that make listening easier and conversations clearer. Included with Clarity Protocol; available as an add-on with Core and Essentials.
Care Matched to Your Level
Follow-up visits, outcome checks, remote support, and coverage scaled to the level you choose — in-home or by telehealth.
Physician Communication
Your results and plan coordinated with your medical team, start to finish.
Your care package
Our most complete care: a 2-week optimization visit, 6-week virtual outcome check, auditory training, 3- and 6-month visits, and 12 months of remote troubleshooting and physician communication. Includes 3 years of repair and loss & damage coverage.
A 2-week optimization visit and 6 months of remote troubleshooting and physician communication. Includes 2 years of repair and loss & damage coverage. Auditory training available as an add-on.
One optimization visit and 60 days of remote troubleshooting and physician communication. Includes 1 year of repair and loss & damage coverage. Auditory training available as an add-on.
Every package includes a fitting with real-ear verification, a loaner during manufacturer repair, and a 45-day trial. After your included care, choose an Annual Care Membership or pay per visit — always itemized, never a surprise.
You’re not buying a hearing aid. You’re buying hearing — measured, verified, and cared for.
Why waiting matters
When hearing loss goes untreated, the brain gets less of the input it relies on to make sense of speech. The longer that goes on, the more work it takes to readjust once amplification begins. That’s not a reason to panic — it’s a reason not to put it off another year.
Your exact technology recommendation — and the investment involved — is discussed personally with you during your evaluation, based on your results, your goals, and your budget.
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